Culture That Works

PSGS 035: Is Uber on a Collision Course?

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EdTyllShow

Uber is now known just as much for its scandals as it is for its cheap rides. Why do things continue to go terribly wrong at the San Francisco ride-sharing company whose CEO was just caught on camera in a heated argument over money with one of his drivers? Gerald Leonard, a Washington, D.C.-based consultant on corporate culture, says you don’t have to be a fan or critic of Uber to learn from its mistakes. These include an aggressive and unrestrained culture where harassment and phobias were ignored. Leonard says the company lacks the vision and values to put its employees and customers first that would have prompted management to openly address its problems at the first sign of trouble. As more customers continue to delete their Uber accounts, Leonard can share the three unifying principles that are hallmarks of great company culture and why so many companies fail the test. He is the author of “Culture is the Bass: 7 Principles for Developing a Culture That Works.